ACH Management and Fundamentals, Arizona CLE 1.0

Better understand the functionality of the ACH Network to provide excellent service to account holders. Consistent training in electronic payments is critical to the success of any organization. Your customermember service staff is often the first point of contact for account holder questions and inquiries. Can they explain ACH to your customersmembers? Is your staff comfortable enough with their knowledge level to sell the safety, efficiency, convenience, and cost savings associated with electronic payments? It is important to thoroughly understand the functionality of the ACH Network to provide excellent service to account holders, especially when problems arise. This session provides an overview of ACH from a customermember service point of view, including defining the participants and explaining the transaction flow. An overview of ACH applications and corresponding rules and regulations will be presented to ensure a clear understanding of ACH problem resolution.